1. Who We Are & Scope of This Policy
1.1 About Pak3x
This Privacy Policy is issued by Pak3x ("we", "us", "our", "the Platform"), the operator of the online gaming and sports betting platform available at pak3x.app. Pak3x is a gaming platform built specifically for Pakistani users, and this policy governs the collection and handling of personal data of all users ("you", "User", "Player") who visit, register on, or interact with any part of the Pak3x platform.
1.2 What This Policy Covers
This Privacy Policy explains what personal data Pak3x collects from you, the purposes for which we collect and process it, who we may share it with, how long we keep it, and what rights you have regarding your personal data. It applies to data collected through the Pak3x website, account registration, payment processing, customer support interactions, and all other touch points between you and the platform.
1.3 Acceptance
By registering for a Pak3x account or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to this policy, you should not use the Pak3x platform. This policy should be read alongside the Pak3x Terms and Conditions and Responsible Gaming Policy.
2. Personal Data We Collect
2.1 Information You Provide Directly
When you register for a Pak3x account, we collect the information you provide during the sign-up process. This includes your full legal name, mobile phone number, email address, and date of birth. If you choose to use username-based registration, the username you select is also stored. During identity verification, we may additionally collect a copy of your CNIC (Computerised National Identity Card) or other government-issued identification, and in some cases proof of residential address.
2.2 Information Generated by Your Activity on Pak3x
As you use the Pak3x platform, we automatically collect data about your activity. This includes your betting and gaming history — the markets you bet on, the amounts staked, the outcomes, and timestamps of all transactions. We also collect information about your deposits and withdrawals, including the payment method used, amounts, and processing dates. Your account preferences, any communications you send to our support team, and any promotional offers you accept are also recorded.
2.3 Technical and Device Data
When you access Pak3x through a browser or mobile device, we automatically collect certain technical data. This includes your IP address, device type, operating system, browser type and version, screen resolution, mobile network information (if applicable), and session identifiers. This data is used for platform security, fraud prevention, and to understand how users access and interact with Pak3x across different device types common in Pakistan — particularly mid-range Android phones on mobile data connections.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, CNIC | Registration & verification |
| Contact | Mobile number, email address | Registration form |
| Financial | Transaction history, payment method type | Platform activity |
| Gaming Activity | Bets placed, games played, outcomes | Platform activity logs |
| Technical | IP address, device type, browser | Automatic on visit |
| Communications | Support chat logs, email enquiries | Direct contact with Pak3x |
| Cookies | Session tokens, preference settings | Browser cookie storage |
3. How Pak3x Uses Your Personal Data
3.1 Operating Your Account and Providing Services
The primary use of your personal data on Pak3x is to operate your account and deliver the services you have registered for. This includes processing your deposits and withdrawals, settling your bets and game outcomes, providing customer support when you need it, and sending you transaction confirmations and important account notifications. Without this processing, Pak3x cannot function as a platform for you.
3.2 Identity Verification and Age Checking
Pak3x uses identity data — particularly CNIC or equivalent documentation — to verify that you are the person you say you are and to confirm that you meet the minimum age requirement of 18 years. Age and identity verification is a core requirement of responsible gaming. Pak3x does not operate accounts that have failed to meet verification requirements when a verification request has been triggered.
3.3 Fraud Prevention and Platform Security
Pak3x uses technical and activity data to detect and prevent fraudulent activity on the platform. This includes identifying multiple accounts linked to the same individual, detecting suspicious deposit and withdrawal patterns, monitoring for bot activity or automated betting scripts, and flagging unusual login behaviour. This processing is essential to protect both Pak3x and honest players on the platform from harm.
3.4 Responsible Gaming Monitoring
Your gaming activity data is used by Pak3x to support responsible gaming obligations. This includes monitoring for patterns that may indicate problem gambling behaviour, triggering responsible gaming prompts or limit reviews where activity patterns warrant it, and administering self-exclusion or deposit limit settings that you have chosen to apply to your own account.
3.5 Improving the Pak3x Platform
Aggregated and anonymised data about how Pakistani users interact with the Pak3x platform is used to improve the user experience, optimise performance on slower mobile connections, and prioritise new features. This analysis does not identify individual users and is used purely to make Pak3x work better for Pakistani players over time.
3.6 Promotional Communications
If you have opted in to receive marketing communications from Pak3x, we may use your contact details to send you information about promotions, bonuses, and new features relevant to the games and betting categories you use. You can withdraw consent to marketing communications at any time by contacting support@pak3x.app or using the unsubscribe link in any marketing email we send.
4. Legal Basis for Processing Your Data
4.1 Contract Performance
The majority of data processing by Pak3x is necessary for the performance of the contract between you and Pak3x — meaning the Terms and Conditions you accepted when you registered. Processing your deposits, settling your bets, paying out your winnings, and operating your account all fall under this basis. Without this processing, Pak3x cannot deliver the service you signed up for.
4.2 Legal Obligation
Some processing is required by law. Age and identity verification, financial crime monitoring, and record-keeping of transaction data are examples of processing that Pak3x carries out in order to comply with applicable legal and regulatory requirements. This processing is mandatory regardless of user consent.
4.3 Legitimate Interests
Pak3x processes certain data on the basis of legitimate interests, where we have assessed that our interests in doing so are not overridden by your rights and interests. Fraud detection, platform security monitoring, and aggregated analytics for platform improvement are processed on this basis. We always conduct a proportionality assessment before relying on this basis for any significant processing activity.
4.4 Consent
Where we rely on your consent to process personal data — primarily for marketing communications — you are free to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It also does not affect processing carried out on any other legal basis.
5. Who We Share Your Data With
5.1 Third-Party Service Providers
Pak3x works with a limited number of carefully selected third-party service providers who support platform operations. These include payment processing partners (who handle the technical side of Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card transactions), identity verification services, cloud infrastructure providers, and customer support tooling. All service providers who handle your personal data are bound by contractual data protection obligations and may only use your data for the specific purpose we have engaged them for.
5.2 We Do Not Sell Your Data
Pak3x does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute policy, not a conditional one. Your data is never monetised by Pak3x through sale to data brokers, advertising networks, or any other commercial entity.
5.3 Legal Authorities
Pak3x may disclose personal data to law enforcement agencies, regulatory authorities, or judicial bodies where we are legally required to do so — for example, in response to a valid court order, a request under anti-money-laundering legislation, or an investigation into financial crime. We do not proactively share user data with authorities beyond what is legally required.
6. Payment Data & Financial Security
6.1 How Payment Information is Handled
All financial transactions on Pak3x — including deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard — are processed through secure, encrypted payment channels. Pak3x does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers at any point. Payment data is tokenised at source by our payment processing partners and the token reference — not the underlying financial credential — is what Pak3x holds against your account for transaction matching purposes.
6.2 Transaction History
Pak3x maintains a full record of all your deposit and withdrawal transactions for account management and legal compliance purposes. This record includes the amount, date, time, payment method type, and transaction status. You can view your complete transaction history at any time through your Pak3x account dashboard. This history is retained for a minimum of five years in line with standard financial record-keeping requirements.
6.3 Third-Party Payment Provider Policies
When you make a payment through Easypaisa, JazzCash, NayaPay, SadaPay, or your bank, you are also subject to that provider's own privacy and data handling policies. Pak3x is not responsible for how those third-party providers handle your data within their own systems. We recommend reviewing your payment provider's privacy documentation if you have specific concerns about their data practices.
7. Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device by your browser when you visit a website. Pak3x uses cookies and similar technologies (such as local storage and session tokens) to make the platform work properly, remember your preferences, and understand how users interact with different parts of the site. You can control cookie storage through your browser settings, though disabling certain cookies may affect your ability to log in or use the platform correctly.
7.2 Types of Cookies Used on Pak3x
7.3 Managing Your Cookie Preferences
You can manage cookie preferences through your device's browser settings. Most modern browsers allow you to block or delete cookies, accept or reject specific categories, or receive a notification before cookies are stored. Note that blocking essential cookies will likely prevent you from logging in to your Pak3x account. For guidance on managing cookies in popular browsers (Chrome, Firefox, Safari), consult your browser's help documentation.
8. How Long We Keep Your Data
8.1 Active Account Data
While your Pak3x account is active, we retain all data associated with your account — including your identity information, gaming history, transaction records, and communication logs — for as long as you hold an account with us. This is necessary to provide you with a complete account history, resolve any disputes, and comply with applicable regulations.
8.2 Data After Account Closure
When your Pak3x account is closed — whether at your request or by Pak3x — we retain certain categories of your data for defined periods after closure. Transaction and financial records are retained for a minimum of five years to comply with financial record-keeping requirements. Identity verification documents may be retained for up to seven years. Gaming activity logs relevant to any open disputes or investigations are retained until those matters are fully resolved.
8.3 Deletion Requests
You may request deletion of your personal data at any time by contacting support@pak3x.app. Pak3x will delete or anonymise personal data that is no longer required to be retained under legal or regulatory obligations. We will inform you of what data we are required to retain and why, alongside any deletion we carry out, so you have a clear picture of what information we hold after your request is processed.
9. Your Privacy Rights
As a Pak3x user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@pak3x.app with "Privacy Rights Request" in the subject line. We aim to respond to all rights requests within 30 days.
Right to Access
Request a copy of the personal data Pak3x holds about you. We will provide a full summary of all categories of data we hold, why we hold it, and who we share it with.
Right to Rectification
Request correction of inaccurate personal data we hold. If your name, contact details, or any other information on Pak3x is incorrect, you can ask us to update it.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purposes we collected it for, subject to legal retention obligations as described above.
Right to Restrict Processing
Request that Pak3x limits how it processes your data in specific circumstances — for example, while a dispute about data accuracy is being resolved between you and Pak3x.
Right to Data Portability
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service. Applies to data you provided directly to Pak3x.
Right to Object
Object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in specific circumstances.
10. Children's Privacy
10.1 Minimum Age Requirement
The Pak3x platform is strictly for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not attempt to register for or use the Pak3x platform.
10.2 What Pak3x Does if It Discovers Underage Registration
If Pak3x becomes aware that personal data has been collected from a user who is under 18 years of age, we will immediately close the account, void any bets placed, forfeit any balance held, and delete the personal data associated with that account as quickly as possible, subject to any legal obligations that require us to retain certain information for reporting purposes.
11. Security Measures at Pak3x
11.1 Technical Security
Pak3x employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include TLS encryption for all data transmitted between your device and Pak3x servers, encrypted storage of sensitive personal data, secure tokenisation of payment credentials (so full card or wallet details are never held in our systems), and regular security audits of platform infrastructure.
11.2 Access Controls
Access to personal data within Pak3x is restricted on a strict need-to-know basis. Staff who do not need access to your personal data as part of their role cannot access it. Administrative access to production systems is protected by multi-factor authentication and access logging. All internal access to sensitive personal data is audit-logged and regularly reviewed.
11.3 Limits of Security Guarantees
While Pak3x takes every reasonable technical and organisational measure to protect your data, no internet-based system can guarantee absolute security against all possible threats. In the event of a data security incident that affects your personal data, Pak3x will notify affected users as quickly as possible through the contact details registered on your account and will take immediate steps to contain the incident and minimise potential harm.
11.4 Your Role in Security
Keeping your Pak3x account secure also depends on you. Use a strong, unique password that you do not use on other platforms. Never share your login credentials or one-time verification codes with anyone. Log out when using shared devices. If you notice any unusual activity on your account, contact Pak3x support immediately at support@pak3x.app.
12. Contact Us & Policy Changes
12.1 How to Contact Pak3x About Privacy
For any questions, concerns, or requests relating to this Privacy Policy or the personal data Pak3x holds about you, please contact our support team using the following details:
- Email: support@pak3x.app (subject line: "Privacy Policy Query" or "Data Rights Request")
- Live Chat: Available 24/7 through your logged-in Pak3x account
- Response Time: Privacy queries are responded to within 5 business days; formal data rights requests within 30 days
12.2 Changes to This Privacy Policy
Pak3x may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify registered users via email or an in-platform notification at least 7 days before the updated policy takes effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of Pak3x after the effective date of any changes constitutes acceptance of the updated policy.
12.3 Related Policies
This Privacy Policy should be read alongside the Pak3x Terms and Conditions and the Pak3x Responsible Gaming Policy. Together, these three documents describe the full framework governing your relationship with the Pak3x platform and your rights as a user.